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CBD大型手机通讯公司招Customer Service Delivery Specialist

更新时间 2019-04-10 浏览量 1231次 举报此信息 我要顶帖
公司名称 Telestar Communications
工作性质 全职,兼职
经验要求 需要
学历要求 High School
签证要求 学生签证,工作签证,永居签证,澳洲国籍
性别要求 不限
工资水平 面议
工作亮点
联系人 Braden Qian
联系我时请说明是在 今日墨尔本看到的,谢谢!
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工作介绍

The Company

Join a market leader delivering unique software managed services for the ICT needs of some of Australia's most renowned Business, Enterprise and Government organizations. Our patented technology is in high demand, currently supporting over 500,000 ICT ends in Australia alone. Due to the significant and rapid growth, the company is looking for some fresh talent to join their team of successful and passionate Customer Service Representatives.


The Role

As a Customer Service Specialist, you will be demonstrating your experience being the first point of contact for all inbound enquiries regarding products and services. Amongst your duties will be:


• Daily management of customer and company stock and provide weekly and monthly reports for the business.
• Respond to and process government, enterprise and corporate customer queries and requests regarding to mobile and service connections.
• Successfully manage governmental mobile connection project
• Regular communicate with Telstra support team to maintain mobile RA repair, service connection and stock enquire.
• Assist with dispatch and stock receiving.
•Support the Customer Experience Management, Executive and Sales Teams for customer-specific tasks as required
•Maintain files and records, including customer records;
•Understand and maintain Telstra products and services.
•Provide checks and complex Android and IOS troubleshooting as well as application assistance for Managed Service Customer
•Successfully conduct stock inventory and delivery investigation

Knowledge and Experience

• Knowledge of Microsoft Office such as Excel, Word and Outlook
• Excellent communication skills both written and aural in English; Chinese and other language is desirable.
• Excellent Data entry and inventory skills
• A superior level of attention to detail and accuracy
• Experience with Telstra products is highly regarded.

The Benefits

• Continuous learning and on-going development
• Career growth and progression
• Ideal location in the heart of Sydney CBD with spectacular views over Hyde park
• Excellent team culture, highly sociable, fun and supportive.

Please sent CV and resume to braden.qian@telestar.com.au



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