顺丰速运 澳大利亚 招聘人才 Customer Service 客服代表和主管

顺丰速运 （澳大利亚 ) S.F. Express (Australia) Pty. Ltd. We are an international express freight and logistics company with worldwide service network. We offer integrated supply chain solutions, excellent customer-oriented services and cutting-edge technology to fulfil our client needs. We are currently seeking individuals to join our team and build a rewarding career with us.

Responsibilities :
• On-call customer enquiries handling in a professional and effective manner
• Customer complaints handling to ensure customer satisfaction and enhance customer experience
• Order processing and shipment tracking
• Maintenance of data integrity and reporting
• Analyze relevant data to drive high level of customer service quality

Requirements :
• Tertiary qualification in Supply Chain Management or equivalent
• Possess relevant work experience in express freight or logistics industry
• Contact Center Management experience with knowledge in phone system and reporting
• Strong customer focus, problem solving and communication skills
• Ability to liaise with a diverse range of people with bilingual skills in Chinese and English
• Ability to work independently, team player, flexible, proactive and can-do attitude

On Offer:
This is a unique opportunity to join a progressive market leader with rewarding career prospect for the right candidate.

Please submit application to hr_au@sfmail.sf-express.com.
For more information, please click https://www.indeedjobs.com/sfexpress-australia-pty-ltd/_hl/en_AU


We regret that only shortlisted candidates will be notified.